Whether you're running into a problem during set-up or while trying to use feature flags in Panobi, find and click on your issue in the table below to learn how to resolve it.
💡 Don't forget to check Split's status page to make sure the issue isn't due to a service interruption.
Issue | Description |
You get an error after clicking "Connect" during configuration. | |
Projects aren't changing status in Panobi even when the flag states change. | |
You can't see your flag in the feature flag dropdown. | |
Your feature flag has an error icon next to it and a tooltip saying "flag not found." | |
Your Panobi integration settings show an error on the Split integration, or you see a Split error in your feature flag dropdown. | |
There's no workspace or environment displaying in your Panobi settings for the Split integration. |
You can't complete connection
If you're having trouble authorizing the connection between Panobi and Split, one of the following issues might be going on.
Invalid API key
Check your Split settings to make sure the key is still listed as active.
API key doesn't match the value in Split
If you think this could be going on but you've left the API key creation flow, you'll need to create a new key (Split doesn't allow you to view the key after initial creation) for authorization.
Incorrect API key type
The API key must be an
Admin key; if a different key type was configured, it will result in an error. Try reconfiguring an API key in the correct type.
Your projects aren't changing status
If your projects aren't changing status in Panobi even when the flag states change, see if either of the following seems to be the problem.
Disconnected integration
If the Split integration has been disconnected, you'll need to return to your Panobi Integration Settings and select Split. Click "Connect" and follow the instructions to integrate again.
Integration can't access flag update
If your Split integration has been reconfigured to point to a different workspace or environment, then Split flags that were previously connected will no longer receive updates. You can reconfigure the workspace or environment, or you can choose a new feature flag for the project.
Your feature flag isn't showing up in Panobi
If you can't see your flag in the feature flag dropdown, it might resolve on its own soon, or there might be a problem to address.
Normal delay
If a feature flag was recently created in Split, it can take up to 10 minutes for it to show up in your Panobi feature flag dropdown.
Flag has been deleted from Split
Check Split to make sure your expected feature flag hasn't been deleted.
Integration is incorrectly configured
If the wrong workspace and/or environment have been selected, you may not see your expected feature flag. Go to your Panobi Integration Settings, select Split, and make sure you've configured the correct workspace and environment.
Your feature flag is showing up but there's a problem with it
If you can see your flag in the dropdown, but it has an error icon next to it and a tooltip explaining that it can't be found, here's what might be going on:
Deleted flag
If the feature flag was deleted in Split, Panobi will no longer be able to connect with it. You'll need to choose another flag or recreate the deleted one.
Disconnected integration
If the Split integration has been disconnected, you'll need to reconnect it in order to select valid Split feature flags.
Integration is incorrectly configured
If the workspace or environment has been modified, then Panobi may no longer have access to the selected flag. Choose a new flag or change the project or environment back to their previous settings.
You're getting an integration error
If your Panobi integration settings show an error on the Split integration, or you see a Split error in your feature flag dropdown, there are several potential issues.
Integration has been disconnected
Go to your Panobi Integration Settings, select Split, and click "Connect" to start the integration process again.
Split service interruption
Check Split's status page to make sure the issue isn't due to a service interruption.
Integration authorization problem
If the API key has been reset or deleted, you'll need to create a new key in Split and reconfigure the integration.
Integration access problem
If changes have been made to the Split workspace or environment that result in the integration configuration failing, you will need to check in Split for the correct workspace and environment, and update your configuration in Panobi.
You can't see Split details in your Panobi settings
If there's no workspace or environment displaying in your Panobi settings for the Split integration, then something may have gone wrong in the loading of your page.
Loading issue
Try reloading Panobi to resolve a problem with what's displaying.
Still having trouble?
Please reach out to our support team, and we'd be happy to help you figure out what's going on.