Whether you're running into a problem during set-up or while trying to use feature flags in Panobi, find and click on your issue in the table below to learn how to resolve it.
💡 Don't forget to check LaunchDarkly's status page to make sure the issue isn't due to a service interruption.
Issue | Description |
You get an error after clicking "Connect" during configuration. | |
Projects aren't changing status in Panobi when the flag states change. | |
You can't see your flag in the feature flag dropdown. | |
Your feature flag has an error icon next to it and a tooltip saying "flag not found." | |
Your Panobi integration settings show an error on the LaunchDarkly integration, or you see a LaunchDarkly error in your feature flag dropdown. | |
There's no project or environment displaying in your Panobi settings for the LaunchDarkly integration. |
You can't complete connection
If you're having trouble authorizing the connection between Panobi and LaunchDarkly, one of the following issues might be going on.
Access token isn't valid
Check your LaunchDarkly settings to make sure the token is still listed as active.
Access token doesn't match the value in LaunchDarkly
If you think this could be going on but you've left the access token creation flow, you'll need to create a new token (LaunchDarkly doesn't allow you to view the token after initial creation) for authorization.
Automatic status changes aren't working
If your projects aren't changing status in Panobi when the flag states change, see if either of the following seems to be the problem.
Disconnected integration
If the LaunchDarkly integration has been disconnected, you'll need to return to your Panobi Integration Settings and select LaunchDarkly. Click "Connect" and follow the instructions to integrate again.
Integration can't access flag update
If your LaunchDarkly integration has been reconfigured to point to a different project or environment, then LaunchDarkly flags that were previously connected will no longer receive updates. You can reconfigure the project or environment, or you can choose a new feature flag for the project.
Your feature flag isn't showing up in Panobi
If you can't see your flag in the feature flag dropdown, it might resolve on its own soon, or there might be a problem to address.
Normal delay
If a feature flag was recently created in LaunchDarkly, it can take up to 10 minutes for it to show up in your Panobi feature flag dropdown.
Flag has been deleted from LaunchDarkly
Check LaunchDarkly to make sure your expected feature flag hasn't been deleted.
Integration is incorrectly configured
If the wrong project and/or environment have been selected, you may not see your expected feature flag. Go to your Panobi Integration Settings, select LaunchDarkly, and make sure you've configured the correct project and environment.
Your feature flag is showing up but there's a problem with it
If you can see your flag in the dropdown, but it has an error icon next to it and a tooltip explaining that it can't be found, here's what might be going on:
Deleted flag
If the feature flag was deleted in LaunchDarkly, Panobi will no longer be able to connect with it. You'll need to choose another flag or recreate the deleted one.
Disconnected integration
If the LaunchDarkly integration has been disconnected, you'll need to reconnect it in order to select valid LaunchDarkly feature flags.
Integration is incorrectly configured
If the project or environment has been modified, then Panobi may no longer have access to the selected flag. Choose a new flag or change the project or environment back to their previous settings.
You're getting an integration error
If your Panobi integration settings show an error on the LaunchDarkly integration, or you see a LaunchDarkly error in your feature flag dropdown, there are several potential issues.
Integration has been disconnected
Go to your Panobi Integration Settings, select LaunchDarkly, and click "Connect" to start the integration process again.
LaunchDarkly service interruption
Check LaunchDarkly's status page to make sure the issue isn't due to a service interruption.
Integration authorization problem
If the access token has been reset or deleted, you'll need to create a new token in LaunchDarkly and reconfigure the integration.
Integration access problem
If changes have been made to the LaunchDarkly project or environment that result in the integration configuration failing, you will need to check in LaunchDarkly for the correct project and environment, and update your configuration in Panobi.
You can't see LaunchDarkly details in your Panobi settings
If there's no project or environment displaying in your Panobi settings for the LaunchDarkly integration, then something may have gone wrong in the loading of your page.
Loading issue
Try reloading Panobi to resolve a problem with what's displaying.
Still having trouble?
Please reach out to our support team, and we'd be happy to help you figure out what's going on.